TERMS & CONDITIONS

Effective Date: 01.03.2026

Welcome to ozasvibooking.com ("Website", "we", "our", "us").

1. Introduction

Welcome to ozasvibooking.com (“Website”, “Platform”, “Company”, “We”, “Our”, “Us”).

By accessing or using this Website, mobile application, or any services provided through our platform, you agree to be legally bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our services.

2. Nature of Services

Ozasvi Booking provides a digital platform that connects customers with independent service providers (“Vendors” / “Service Partners”) for home and business services.

We:

• Act as an intermediary platform

• Facilitate bookings and payments

• Provide customer support

We do NOT:

• Directly employ service providers

• Guarantee specific results of services

• Act as contractor for the services delivered

3. User Eligibility

By using this Website, you confirm that:

• You are at least 18 years old

• You are legally capable of entering into binding contracts

• All information provided by you is accurate and complete

4. User Accounts

• Users may be required to register to book services.

• You are responsible for maintaining confidentiality of login credentials.

• You agree to provide true, current, and complete information.

• We reserve the right to suspend or terminate accounts in case of misuse or fraud.

5. Booking & Payments

• All bookings are subject to availability.

• Prices may vary depending on location, scope of work, and service provider.

• Payment may be collected online or offline as per platform policy.

• We reserve the right to cancel bookings in case of technical errors, pricing mistakes, or force majeure events.

6. Cancellation & Refund Policy

• Cancellation charges may apply depending on cancellation timing.

• Refund timelines may vary depending on payment method.

• In case of service disputes, Ozasvi Booking will review the matter but final liability remains with the service provider.

7. Vendor Responsibility

Service providers are independent professionals. Ozasvi Booking is not liable for:

• Quality of work beyond platform support

• Damages caused during service

• Delays due to vendor unavailability

However, we may assist in dispute resolution as per internal policy.

8. Limitation of Liability

To the maximum extent permitted by law:

• Ozasvi Booking shall not be liable for indirect, incidental, special, or consequential damages.

• Our total liability shall not exceed the service amount paid for the specific booking.

9. User Conduct

Users agree not to:

• Misuse the platform

• Provide false information

• Engage in abusive behavior toward vendors or staff

• Attempt to bypass the platform for direct transactions

Violation may result in permanent suspension.

10. Intellectual Property

All content on the Website including:

• Logo

• Text

• Graphics

• Design

• Software

are property of Ozasvi Booking and protected under applicable intellectual property laws.

11. Privacy Policy

Your use of this Website is also governed by our Privacy Policy. By using our services, you consent to data collection and usage practices described therein.

12. Force Majeure

We shall not be held responsible for delays or failures caused by events beyond our reasonable control including:

• Natural disasters

• Government restrictions

• Strikes

• Internet failures

13. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of competent courts in India.

14. Modification of Terms

We reserve the right to modify these Terms at any time. Updated terms will be posted on this page with revised effective date.

Continued use of the Website constitutes acceptance of the revised Terms.

15. Contact Information

For any questions regarding these Terms & Conditions:

📧 Email: [email protected]
📞 Mobile: +91 800-400-70-80
🌐 Website: www.ozasvibooking.com